Frequently asked questions

If you can’t see an answer to your question please contact us on 0330 123 9007 or get in touch here.

How does the lottery work?

You will receive a 6-digit lottery number when you enter. Every Friday you will be entered into the draw. The winning numbers are chosen at random.

Tickets for the Weekly Lottery are £1 per ticket. You can have up to three chances per draw, giving you even more chances to win one of our fantastic prizes.

Prizes are issued and posted to the winner directly; there is no need to claim.

How can Pancreatic Cancer UK offer these prizes?

The prizes for our Weekly Lottery are covered by the Unity prize pot. Different charities run their lottery with Unity, and all of our supporters contribute to the prize pot by entering. Everyone has an equal chance of winning. That’s why we can offer a £25,000 jackpot and smaller prizes.

How old do I have to be to enter?

You must be 18 years old to play the Pancreatic Cancer UK Weekly Lottery.

I think I may have a problem with gambling, how can I get help?

If you have any questions or concerns about your own gambling or about a friend or family member we recommend that you contact the Be Gamble Aware confidential helpline on 0808 8020 133 or visit their website for further information.

Can I choose my own lottery numbers?

When you enter the lottery, you will be sent a unique 6-digit number. This number will be chosen at random and will be your number for as long as you play our lottery.

How much does Pancreatic Cancer UK make from each £1 played?

For each £1 we raise through the weekly lottery, the charity receives 50p (50%).

The remaining amount is used to cover the prizes offered (18.4%) and administration costs (31.6%).

Why is the price £4.34 per month when paying by Direct Debit?

Each chance in the lottery costs £4.34 a month. This is based on paying £1 a week over a 52-week year.

Your Direct Debit will be collected monthly. Some months will have five weeks and some months will have four. The additional £0.34p will build up credit to cover the months where there are five weeks.

How will I know if I am in the draw?

Within 21 days of signing up you will receive a letter of confirmation, which includes your unique lottery number(s). You will also be given the date you will first be included in the draw.

How will I know if I’ve won?

Once the draw has taken place, winners are notified by email or post. There is no need to claim your prize as this is sent straight to you!

If you match 4 digits or more, you will be sent your winnings automatically, either directly into your bank (if playing by Direct Debit), or via a cheque sent in the post.

If you match 3 digits you will be sent an email to confirm your win and your temporary 5 prize entry lottery numbers for the following week's draw.

I have lost my numbers, what should I do?

No problem, we have a record of your number. If you would like us to re-send your lottery number(s) to you please contact us on 0330 123 9007.

I wish to cancel my entry into the Weekly Lottery. How do I do this?

You can cancel your entry in the Weekly Lottery at any time. To cancel contact our helpline on 0330 123 9007 or you can notify us in writing to:

  • Pancreatic Cancer UK Weekly Lottery
  • Furness Gate
  • Peter Green Way
  • Barrow-in-Furness
  • Cumbria 
  • LA14 2PE

Can Pancreatic Cancer UK claim Gift Aid on my lottery ticket entry?

No, the money collected through sale of entries to the lottery draws does not qualify for Gift Aid, as it is a payment for your lottery number.

What are my odds of winning in the Pancreatic Cancer UK Weekly Lottery?

The odds of winning a prize in the weekly lottery is 1/63.

Why is Pancreatic Cancer UK running a weekly lottery?

The weekly lottery helps us to raise essential funds so that we can be there for people affected by pancreatic cancer now. And to transform the future by funding the researchers who are working tirelessly to make breakthroughs in the early detection of pancreatic cancer and finding better treatments.

Can I support Pancreatic Cancer UK in other ways?

Yes! As well as playing the Pancreatic Cancer UK Weekly Lottery there are lots of ways you can be involved from challenges to campaigning.

You can visit our website for more information on how to get involved here.

Or you can email us at or call on 020 3535 7090.

Who do I contact if I have any further questions?

For questions about the lottery or your lottery membership, please call our Lottery Helpline on 0330 123 9007.


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